Refund & cancellation policy

We would rather you didn't pay for something you aren't using. This policy is deliberately simple.

Try before you pay

Every paid plan starts with a 14-day free trial with full Advance features, and the Free plan is available forever. Please use the trial to confirm Vinzee works in the websites and languages you need before your first payment.

Cancelling

• You can cancel at any time from your account page, or by emailing us.
• Nothing renews on its own, so there is no renewal to stop. You can move to Free at any time from your account, and you keep everything you paid for until the current period ends.
• There is no cancellation fee.

Refunds

• Within 7 days of a payment: email us and we will refund that payment in full, no questions asked.
• Charged in error: if a payment went through by mistake — a duplicate, or a plan you did not mean to buy — tell us within 7 days of the charge and we will refund it.
• Service faults: if Vinzee is broken for you and we cannot fix it, we will refund the current period regardless of timing.
• After 7 days: we do not refund a period that has been substantially used. You can move to Free whenever you like, and nothing renews to charge you again.

What we can't refund for

Vinzee is a browser extension. It does not work in desktop applications or Google Docs, and Safari is not supported — these limits are stated on the site, in the FAQ and in our terms. Please verify on the free trial.

How refunds are paid

Refunds are issued through Cashfree to the original payment method, usually within 5–7 working days depending on your bank.

How to ask

Email support@vinzee.in from your registered address with the payment date. We reply within 2 working days.